Refund Policy

This Refund Policy explains when a subscription payment to LimeShape is eligible for a refund. It should be read together with our Terms & Conditions, particularly Section 6 ("Downgrades and Data Deletion").

1. Eligibility Window

You may request a refund of a subscription payment within 14 days of the date that payment was charged.

2. Usage Condition

A refund is available only if, during that 14-day window, your account has not been used to: save any scenario beyond your permanent baseline profile; share any scenario, photo, or video; generate an AI character-card image; or generate a Live Shape video. If any of these features were used at any point during the window, the subscription is considered used and is not eligible for a refund under this policy.

This condition applies regardless of whether you later delete the scenario you created or stop sharing something you shared — what matters is whether the feature was used at all during the 14-day window, not whether its result still exists at the time you request a refund.

3. How to Request a Refund

To request a refund, contact us at support@limeshape.app within the 14-day window, from the email address associated with your account, including the approximate date of your payment. We will confirm whether your account meets the usage condition in Section 2 and let you know the outcome.

4. When Refunds Are Not Available

Refunds are not available in the following situations:

• The request is made more than 14 days after the payment date;
• An additional scenario was saved, anything was shared, or an AI character-card image or Live Shape video was generated, during the 14-day window (see Section 2);
• The payment was for a renewal of an existing subscription rather than a new purchase — renewals are not separately refundable under this policy; to avoid being charged for a renewal you did not want, cancel auto-renewal before the renewal date, as described in our Terms;
• You are requesting a partial refund for the unused portion of a billing cycle after cancelling mid-cycle — as explained in our Terms, cancelling stops future renewals, but you keep access for the remainder of the cycle you already paid for, and that period is not refundable.

Nothing in this section limits any non-waivable statutory refund right you may have under the consumer protection law of your jurisdiction, which applies in addition to this policy.

5. Cancellation Is Not the Same as a Refund

Cancelling your subscription stops it from renewing in the future. It does not, by itself, refund any payment already made. If you cancel and also want a refund of your most recent payment, you must separately meet the conditions in Sections 1 and 2 above.

6. Effect of an Approved Refund

If we approve your refund, your subscription is ended immediately and your account reverts to the Free plan. Because this is treated the same as any other downgrade to the Free plan, the data-deletion rule in our Terms (Section 6.2) applies: all data associated with your account on our servers — including your cloud-stored profile, scenarios, uploaded photos, and generated images — is permanently and irreversibly deleted. We recommend saving anything you want to keep before requesting a refund.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to payments made after the update takes effect.

8. Contact

Questions about this Refund Policy can be sent to support@limeshape.app.